All Sales Final
Due to the nature of laboratory research materials, all sales made through Sterling Research are final. Sterling Research does not accept returns, exchanges, or cancellations once an order has been placed and processed.
No Returns or Exchanges
Sterling Research products are sold strictly for laboratory research purposes. For safety, quality control, and regulatory reasons:
- Returns are not accepted
- Exchanges are not permitted
- Orders cannot be canceled after payment is completed
This policy applies to all products, including but not limited to research peptides, research compounds, and laboratory supplies.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact Sterling Research within 7 days of delivery.
To report an issue, email support@sterlingp.ca and include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Sterling Research will review each case individually. If the issue is confirmed, Sterling Research may, at its sole discretion:
- Replace the affected item, or
- Issue store credit toward a future purchase
Cash refunds are not issued under any circumstances.
Shipping Issues
Sterling Research is not responsible for:
- Carrier delays
- Packages marked as delivered by the carrier
- Lost or stolen packages after delivery confirmation
- Orders shipped to incorrect addresses provided by the customer
Customers are responsible for ensuring shipping information is accurate at checkout.
Policy Modifications
Sterling Research reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the updated policy.
Contact Information
For questions regarding this Refund Policy, please contact:
Email: support@sterlingp.ca
