Processing Times
Orders typically process within 1 business day of payment, excluding weekends and holidays. Orders ship from Chilliwack, BC.
Orders paid by Interac e-Transfer begin processing once the payment has been received and matched to the order.
Shipping Regions
Sterling Research currently ships to the following countries:
- Canada
Orders to any other destination cannot be placed.
Shipping Costs
Shipping costs are calculated from your destination and the contents of your order, and are shown at checkout before you pay.
Order Tracking
Tracking information is provided by email once an order has shipped. Please allow time for carrier systems to update. Once a shipping label is created, tracking updates may not appear immediately. This does not indicate an issue with your order.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Sterling Research is not responsible for delays or losses caused by an incorrect or incomplete address.
Risk of Loss
Risk of loss transfers to the customer once the shipment is accepted by the carrier. Sterling Research is not responsible for carrier delays, packages marked as delivered by the carrier, or lost or stolen packages after delivery confirmation.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact Sterling Research within 7 days of delivery at support@sterlingp.ca. Include your order number, a description of the issue, and clear photos of the product and packaging. See the Refund Policy for how confirmed issues are resolved.
Contact Information
For questions regarding shipping, please contact:
Email: support@sterlingp.ca
